This page explains how guest, enquiry, and booking information may be collected, used, stored, and protected when you use our website.
Privacy
How We Handle Guest Information
By using this website, you acknowledge the practices described below regarding personal information, booking details, and communication records.
Information We Collect
We may collect personal details such as your name, phone number, email address, stay dates, and booking preferences when you use our website or submit a reservation request.
We may also collect information you provide through contact forms, enquiry forms, or booking-related communication with our team.
Basic technical information such as browser details, device type, or usage patterns may be collected to help improve website performance and reliability.
How We Use Your Information
Your information is used to process bookings, respond to enquiries, communicate important stay updates, and support guest services.
We may use your details to send reservation confirmations, payment-related messages, operational notices, or responses to requests you submit.
Information may also be used internally to improve property operations, guest experience, and website functionality.
Payment and Transaction Data
Where payment options are provided, certain booking and payment details may be processed through trusted third-party payment services.
We do not intend to store sensitive card data directly on this website unless explicitly handled by the selected payment provider in a secure manner.
Offline methods such as bank transfer or pay-at-hotel may require us to retain booking and payment-reference information for reservation management.
Sharing and Disclosure
We do not sell your personal information to third parties.
Your information may be shared only where reasonably necessary for payment processing, legal compliance, fraud prevention, or booking fulfilment.
We may disclose information if required by law, government authority, or valid operational or security obligations.
Data Retention and Protection
We retain booking and enquiry information only for as long as needed to manage reservations, maintain records, and meet legal or operational requirements.
Reasonable administrative and technical measures are used to protect stored information from unauthorized access, misuse, or accidental disclosure.
While we aim to safeguard data carefully, no internet-based system can be guaranteed to be completely secure at all times.
Contact and Policy Updates
If you have privacy-related questions, correction requests, or concerns about your data, please contact us through the website contact page.
This privacy policy may be updated from time to time to reflect operational, legal, or website changes.
Continued use of this website after updates may be treated as acceptance of the revised privacy policy.